Managed IT Services

Advanced Support Plan

Server Management & Support

We provide dedicated server and cloud infrastructure management, rigorous preventative maintenance, and technical support to keep your data protected and your network accessible 24/7. We’ll take care of any issue that arises, no matter how big or small.

Have Questions?

We know that making IT decisions can be complicated. We’re here to help.

For workstations and user issues, we provide the same proactive IT support as on the servers, but you choose which problems you want help with. SharedVision Advanced is a great choice if you have internal staff comfortable with day-to-day workstation and user support, but would like to lean on local help desk and project specialists to handle more complex issues and upgrades.

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Features Include

Our Advanced plans gives you the prevention and the cure all in one. For a flat monthly fee, this managed IT service offering combines maximum flexibility with complete peace of mind.

  • 24/7 access to remote and on-site support
    • Help Desk: 7 AM – 7 PM EST
    • After-Hours: 7 PM – 7 AM EST
  • 24/7 remote and on-site support for all servers and Microsoft 365 (Exchange Online, SharePoint/OneDrive)
  • 24/7 remote and on-site support for all routers, firewalls, switches, and ISP issues
  • Anti-virus scanning and updates
  • Anti-spam protection with message continuity service
  • Cloud-based malware protection
  • Automated alert monitoring and notification
  • Access to IT Solutions’ Client Portal for ticket creation and management
  • ITSecure™ Protection Package, which includes the following:
    • High-security password policy, firewall lockdown, remote access security
    • Active Directory audits and controls, Microsoft patching
  • Strategic Advisor service including ongoing strategic planning
  • DataVault onsite backup solution with removable drives for offsite storage and rapid recovery. Full off-site cloud backup also available.

Success Stories

I was amazed at how quickly we were able to work together as a team to get these projects done. There was no waiting on anyone to complete some element of it.

Annette Marino, Director of Information Technology, P.J. Fitzpatrick

The changes and strategy we implemented at FSO have not only improved the performance of our environment but reduced our overall cost of ownership. Nobody enjoys paying bills but you mind it a lot less when you know you are getting a return on your investment.

David Blaeuer, Practice Administrator
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