Microsoft 365 Cloud
The Power of Microsoft 365, Delivered
IT Solutions offers Microsoft 365 expertise to fit your usage — from ongoing help with Exchange and SharePoint to full coverage for Microsoft cloud-hosted environments.
Applications and files can be accessed from anywhere and on any enabled device without delay or difficulty and we keep each client’s data (including e-mail) separate from other clients. In addition, we’re right around the corner when they need our help — whether the issues are data center related or not. For those clients that are particularly concerned with compliance issues or need an environment private cloud solution custom-tailored to fit their needs, NearCloud is the ideal choice.
What we do to Maximize your Microsoft 365 Investment
Microsoft 365 Partner
As an authorized Microsoft 365 partner, we can help you navigate the complex Microsoft 365 licensing options and provide the technical expertise to help you get the most out of your subscription.
Microsoft Tier-1 Cloud Solutions Provider
An elite accreditation, demonstrating our deep product knowledge of all Microsoft cloud services, including Microsoft 365 and Azure, and our experience providing comprehensive management of private, public, and custom cloud environments.
Azure
We utilize Microsoft Azure to deliver enterprise scalability and robustness so we can focus on working with you to innovate and accelerate business growth. Let one of our cloud experts help you select the right Azure tools to achieve your business goals.
Microsoft 365 Support Plans
Our plans focus on your company’s unique needs and are designed to control costs. From basic infrastructure monitoring and management to fully managed network services with end-user support, we’ve got you covered. We offer two defined managed IT service packages — Guardian™, our comprehensive coverage plan, and Advanced™, our infrastructure management and desktop monitoring plan — or we can customize a support package that suits you.
Includes all features listed below. You pay for end-user support as needed.
Includes all features in the Advanced plan, plus 24/7 remote and onsite support for your users. End-user support is included.
All projects, including migrations and upgrades, are billed hourly against a nonexpiring block of time.
Microsoft 365 ADVANCED & GUARDIAN
Managing The Details
- 24/7 Access to Remote and On-site Support
- Help Desk: 7 AM – 7 PM EST
- After-Hours: 7 PM – 7 AM EST
- 24/7 Support for end-user issues, all servers and Microsoft 365, routers, firewalls, switches, and ISP issues
- Backup of Microsoft 365 environment to third-party service
- Automated alert monitoring and response
- Real-time monitoring setup on all critical device
Maintaining Security
- Implement network standardization based on best practices
- Anti-virus and malware protection
- ITSecure Protection Package, which includes the following:
- High-security password policy, firewall lockdown, remote access security
- Active Directory audits & controls, Microsoft Patching
- O365 Identity and Tenant Management* (Multi-Factor Authentication (MFA), Data Loss Prevention (DLP), Auditing, SecureScore)
Providing The Insight
- Strategic Advisor service, which includes ongoing strategic planning support and network recommendation reports, including 5-year roadmaps
- Full documentation and inventory of your infrastructure
- Intro to Support with IT Solutions Orientation Session for your staff
- O365 Governance* (Microsoft Teams, SharePoint, OneDrive, E-mail, Advanced Threat Protection)
*Assumes your Microsoft 365 plan includes these
Our Microsoft 365 Credentials
Microsoft Gold Certified Partner
To be a Microsoft Gold-Certified partner, we have agreed to collaborate and establish a close working relationship with Microsoft. Having this distinction means we meet the highest standards of Microsoft’s widely recognized partnership program. We have earned this certification year-to-year since 2004.
Azure
We utilize Microsoft Azure to deliver enterprise scalability and robustness so we can focus on working with you to innovate and accelerate business growth. Let one of our cloud experts help you select the right Azure tools to achieve your business goals.
Microsoft 365 Partner
As an authorized Microsoft 365 partner, we can help you navigate the complex Microsoft 365 licensing options and provide the technical expertise to help you get the most out of your subscription.
Microsoft Tier-1 Cloud Solution Provider
An elite accreditation, demonstrating our deep product knowledge of all Microsoft cloud services, including Microsoft 365 and Azure, and our experience providing comprehensive management of private, public, and custom cloud environments.
Success Stories
I was amazed at how quickly we were able to work together as a team to get these projects done. There was no waiting on anyone to complete some element of it.
Annette Marino, Director of Information Technology, P.J. Fitzpatrick
IT Solutions and DDP have become a true partnership. We are very pleased with the final results. Many people worked very hard to accomplish all of this.
Susan Parker, Controller, DDP Roofing
