Dedicated IT Support - Ensuring Timely Responses & Superior Service

As an extension of your business or IT department, our support services offer consistency to your IT operations and fill in the gaps where needed, allowing you to focus on your organization’s most important initiatives.

IT Support Service Plans

Our plans focus on your company’s unique needs and are designed to control costs. From basic infrastructure monitoring and management to fully managed network services with end-user support, we’ve got you covered. We offer several managed IT service packages — Guardian™, our comprehensive coverage plan; Advanced™, our infrastructure management and desktop monitoring plan; Targeted Response, our Help Desk support plan — or we can customize a support package that suits you.

ADVANCED & GUARDIAN

Featuring comprehensive IT management with flexible end-user support options.

ADVANCED Plan
Includes all features listed below. You pay for end-user support as needed.
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GUARDIAN Plan
Includes all features in the Advanced plan, plus 24/7 remote and onsite support for your users. End-user support is included.
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Migrations, Upgrades, and Hardware
All projects, including migrations and upgrades, are billed hourly against a nonexpiring block of time.

24/7 (Help Desk: 7 AM – 7 PM EST; after-hours incidents: 7 PM – 7 AM EST) remote and on-site support for:
- All routers, firewalls, switches, and ISP issues
- All servers and Microsoft 365 (Exchange Online, SharePoint/OneDrive)
- End-user issues (inclusion is plan-dependent)
Anti-virus scanning and updates
Anti-spam protection with message continuity service
Cloud-based malware protection
Automated alert monitoring and notification
Access to IT Solutions client web portal for ticket creation and management

ITSecure™ Protection Package, which includes the following:
- High-security password policy, firewall lockdown, remote access security
- Active Directory audits and controls, Microsoft patching
Strategic Advisor service including ongoing strategic planning
DataVault onsite backup solution with removable drives for offsite storage and rapid recovery. Full off-site cloud backup also available.

Targeted Response Plan (Help Desk Support)

Your organization may not require a full suite of managed support. That’s why we are excited to offer our “Targeted Response Plan,” a specialized Help Desk support package tailored to address your needs with precision and efficiency. This plan grants your company access to our “Targeted Response Team,” available from 7:00 AM to 10:00 PM EST, providing you with expert IT assistance and troubleshooting for your team.

Microsoft 365 Support

As a Tier-1 Microsoft Office 365 Cloud Solutions Provider and Modern Work Cloud Solutions Partner, IT Solutions has the experience and extensive product knowledge our clients need for comprehensive management of their Microsoft 365 environments. Whether you’re new to the platform or are already using it and looking to extend its capabilities or outsource day-to-day support, IT Solutions knows how to help make the most of your Exchange Online, SharePoint/OneDrive, and Teams environments. For clients who rely on the Microsoft cloud for their file storage, email, and collaboration, we offer Advanced and Guardian plans specifically tailored to support each client’s 365 tenant.

Managing the Details

We take care of matching you with the right subscription and managing it day-to-day so you can focus on leveraging it to improve productivity and collaboration with colleagues and customers.

Maintaining Security

Keeping things secure is our top priority. With our ITSecure™ Enhanced Security Package, anti-virus and malware protection make sure your network, files, and communications are protected while still being available to you and your employees.

Providing Insight

It can be daunting to understand all the nuances of Microsoft 365 and how they can benefit your team. We keep you updated on improvements and new features that are relevant to you, and our 5-Year Technology Roadmap allows you to plan for the future.

24×7 remote and on-site support for all servers and Microsoft 365 (Exchange Online, SharePoint/OneDrive)
Backup of Microsoft 365 environment to third-party service
Real-time monitoring setup on all critical devices

Implement network standardization based on best practices
Additional ITSecure Protection Package feature: O365 Identity and Tenant Management* (Multi-Factor Authentication (MFA), Data Loss Prevention (DLP), Auditing, SecureScore).

Strategic Advisor service, which includes ongoing strategic planning support and network
recommendation reports, including 5-year roadmaps
Full documentation and inventory of your infrastructure
“Lunch and learn” orientation session for your staff
O365 Governance* (Microsoft Teams, SharePoint, OneDrive, E-mail, Advanced Threat Protection)